Orders and Delivery
Orders
How can you order my artworks?
Most of my artworks are available as unframed or framed prints. Please check the specific artwork details for available options.
How are your products made?
I work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.
Framed prints vs. unframed prints: choosing the perfect wall art
When selecting wall art, one of the key decisions is whether to opt for a framed print or an unframed one. Here's a breakdown of the benefits and considerations for each:
Framed prints
Framed prints are available for most of my paper prints. Canvas prints are not offered framed. Here are some of the advantages of choosing framed prints:
- Easy-to-hang convenience: Framed prints are shipped securely and are easy to hang, saving you time and effort.
- Front protector: My framed prints feature an acrylite front protector, which, while it provides superior impact resistance and is lighter weight, it can be slightly more reflective than some glass protectors.
Before choosing a framed print, consider factors such as your design style, and the room where you'll display the art to ensure that the selected framed print will fit well.
Unframed prints
Most of my paper prints are available unframed. All of my canvas prints are unframed. Here are some of the benefits of choosing unframed prints:
- Versatility: Enjoy the flexibility of displaying unframed prints in various ways or framing them at a later time.
- Customization freedom: Unframed prints offer the flexibility of choosing your ideal frame, matting, and other elements at a later time to perfectly match your decor.
- Cost-effective: Unframed prints are generally more affordable than framed options.
Before choosing an unframed print, consider whether you intend to frame it eventually and if you're familiar with a local framing shop that can meet your specific needs in that case.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop me a line at info@kimberlydigitalart.com.
I received a wrong/damaged product, what should I do?
I am so sorry if the product you ordered arrived damaged. To help me resolve this for you quickly, please email me at info@kimberlydigitalart.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. I’ll get back to you with a resolution as soon as possible!
EU GPSR Information
The General Product Safety Regulation (GPSR) is a key instrument in the EU product safety legal framework, effective from December 13, 2024.
The GPSR requires all consumer products in the EU markets to be safe and establishes specific obligations for businesses to ensure this. The regulation applies to non-food products and all sales channels. EU GPSR-related manufacturer contact information is as follows: Kimberly Ziherl, Gregorciceva ulica 11 A, 1000 Ljubljana, info@kimberlydigitalart.com.
The following safety & warranty information applies to framed prints:
- This product is made for adults.
- 2 year warranty in EEA and UK, established by Directive 1999/44/EC.
The following safety & warranty information applies to unframed prints:
- This product is made for adults.
- Meets the small parts and magnetic flux index level requirements.
- 2 year warranty in EEA and UK, established by Directive 1999/44/EC.
Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Where will my order ship from?
I work with an on-demand order fulfillment company with facilities worldwide.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in my control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with me, please help me out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with me at info@kimberlydigitalart.com with your order number.
If you did find a mistake in your delivery address, I can send you a replacement order, but shipping will be at your own cost.
Need help?
Do not hesitate to email me at info@kimberlydigitalart.com!